Citycare Property provides services to asset owners and users that reduce the total cost of ownership, extend the economic life of assets and reduce the disruption associated with maintenance and repair works. We achieve this through our ability to bundle and integrate a broad range of property services, supported by strong contract and project management and efficient work force planning. By knowing and understanding our customers’ specific issues and constraints, we are able to engineer solutions that deliver the specified outcomes.
Going forward, we are confident we will become recognised as an innovative market leader, well-known for the quality of our service and our ability to deliver solutions that keep our communities running and engaged.
Being a leader should not be confused with being the biggest. Leadership means being recognised by our people, customers and our communities for having the most capable, committed people, a deep understanding of customer and community needs, leading-edge innovations and an unmatched reputation for service delivery.
Our legacy will be visible in the parks and facilities that we build, manage and maintain.
*Citycare Group runs a fully integrated, New Zealand-based customer service hub, handling all inbound customer service calls 24/7, as well as workflow management and job scheduling services for all our customers and internal divisions.
The most advanced call management solution available means our customers benefit from a fully tailored service that delivers maximum flexibility and instant service in real time. Our system also integrates seamlessly with our workflow management platforms.
- Facilities management (FM) and asset optimisation
- Property maintenance and trade services
- Property cleaning services
- A 24/7 customer service centre*
- Open Space and Parks maintenance (OSM)
- Tree and arborist services
- Building construction
- Project management services
- Full insurance cover
- 100% SAFE workplace
- Orion-approved line clearance
- Traffic management service
- 24-hour emergency response
- ISO 9001 accredited