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A KEY BUSINESS UPDATE FROM CITYCARE RE COVID-19
These are unprecedented times in our country. After week one of lockdown we are seeing a level of engagement and partnership operating in the communities we live, work and play that Citycare hopes will last post pandemic. Keep up the great work NZ!
We are committed to keeping our customers, suppliers and staff informed about how Citycare is managing during these times. Much of our activity falls into the essential services category. That means our partners continue to expect a level of transparency and regular updates from us.
Here’s the steps Citycare is taking to keep our customers, suppliers, staff and communities safe.
Go Hard Go Early
Citycare ramped up our crisis business plan very early in this pandemic. We took a ‘go hard, go early’ approach and segregated key staff into smaller teams in our depots across the country. We increased hygiene and we enforced physical distancing recommendations.
Early steps we took included:
At this point, (April 3) we have no knowledge of any Citycare staff having contracted the virus. We have some staff in isolation for a number of reasons, and they are strictly following the approved guidelines for self-isolation.
We have worked with our supply chain to ensure business continuity for our essential service partners and to protect the health and safety of our people. Business continuity includes ensuring that we retain all staff, so we are well positioned to start up when able.
Through the early steps taken, and the planning completed, we are confident that we can continue to provide a high level of service indefinitely. We will deliver on our role as an essential business, supporting public infrastructure and our customers building and construction activities across the country.
Citycare is regularly taking advice and discussing with our customers what constitutes essential services. Here are some of the services we are currently undertaking:
Please contact us for any queries relating to this update.
Keep up to date with news from Citycare Group
When Christchurch residents report an issue with their water, various Citycare Water teams step in to ensure the problem is repaired in a timely way.
Thousands of residents report water reticulation problems in Christchurch each month and prioritising the fixes is a continuous exemplar of collaboration between the council and Citycare Water.