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Emergency Response :

pages-roadWhen you need us most ... we'll be there!

No other Kiwi infrastructure company has a better understanding or more hands-on experience with emergency response than City Care.

In the first few minutes after 04:35 on Saturday 4 September 2010 when the initial Christchurch earthquake struck, our people were instantly mobilised to begin the monumental task of restoring essential services across Canterbury.

In just 40 seconds of catastrophic violence, a large proportion of the city's infrastructure had been brutally and shockingly compromised. City Care deployed teams to all quarters of the city to restore water and wastewater services, remove 20,000 tonnes of liquefaction silt from streets and properties, shore up teetering buildings and deliver clean water to areas without supply.

As devastating as it was, the September shake turned out to be just a practice run for the main event. When the 22 February 2011 quake hit, the nation had the biggest civil defence emergency in its history on its hands. City Care immediately mobilised 700 people from its nationwide network plus 500 sub-contractors, and even brought workers and machinery over from Australia to help with the response effort. The infrastructural damage was orders of magnitude worse than in September, and the recovery work by City Care and other contractors will be ongoing for years to come.

We're proud of what we achieved during the emergency response phase, especially the superhuman efforts of our people on the frontline, but we also learnt some valuable lessons through which we've further sharpened our emergency response capabilities. We're now even more prepared to mobilise our people, plant and know-how in any emergency situation.

Click here to read CEO Onno Mulder's story of City Care's ermergency response effort as published in the June 2012 edition of Logistics and Transport NZ.

Nationwide response capability

Our emergency response capablities are not only quake-honed. We've raced to the frontline of several other natural disasters or significant events - such as the 2015 floods in Dunedin and the lower North Island.

Our people are rostered for call-out duties 24 hours per day/7 days per week/365 days per year, providing certainty and peace of mind for our clients in any emergency.

Our established presence across the length and breadth of New Zealand means we are well-equipped to mobilise our people, plant, materials, sub-contractors and supplies when needed. Our experience in responding to the urgent needs of a community, while continuing to work co-operatively with local authorities in a civil defence emergency, is considerable - and hugely valuable to our clients.

Our people are familiar with emergencies and totally dedicated to getting the job done, often in very adverse conditions. The City Care culture captures the essence of community spirit - where our people are self-motivated to do everything possible to keep things going in the communities where they live and work.

Rural firefighting

City Care provides Christchurch City Council with rural firefighting capability. A team of more than 100 staff trained to NZQA framework standards in rural fire suppression support Christchurch City Council in fighting rural fires throughout Canterbury each year.

Emergency Response Case Studies

City Care have been involved recently in major Emergency Response events around New Zealand, such as the Christchurch Earthquake 22 February 2011 & the Bay of Plenty Flooding in 2005