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Health & Safety :

health-safety-coneCity Care believes in maintaining safe, satisfied and productive employees. We do this by considering our people's physical and mental wellbeing and engaging them to proactively make their safety a priority in their daily activities.

Over and above complying with minimum standards, City Care actively seeks to achieve best practice in health and safety. Accordingly, City Care's health and safety and environmental systems are certified to:

  • ACC has certified that City Care meets the tertiary level of the ACC partnership programme. This is the highest level that ACC recognises. Certification to this level requires thorough independent audits of City Care's systems every two years and evidence that ongoing improvement in health and safety management is being practised at all levels of the organisation.

  • City Care has also achieved external accreditation to NZS 4801 Health & Safety Management.


Health and safety is a standard item on the agenda for monthly management meetings. Divisional Health and Safety Committees also meet monthly. Minutes from both meetings are passed to operational teams for inclusion in their monthly meetings.

Our CEO, Onno Mulder, provides a monthly newsletter which is distributed to every employee at every level of the organisation. The newsletter captures key health and safety messages.

Daily toolbox meetings are held at each site to discuss any pertinent HSE issues, site-specific hazards, etc. Crews are issued with daily job checklists specific to the site they're working on.

Each aspect of City Care operations is audited on a six-monthly basis, with our full health and safety management system audited internally annually and two-yearly by ACC.

Hazard management

Tree-MaintenanceCity Care is a significant employer, and we are mindful of the need for work-life balance. For example, we monitor the hours worked by employees to ensure that management practices do not impose excessive demands on individuals.

City Care has a detailed system for the identification and management of hazards. It is a primary responsibility of all staff to ensure that their work is performed safely and without injury to themselves, other members of staff, or the general public. Part of this responsibility is to identify all hazards that are likely to be encountered in the work place and put controls in place to eliminate or minimise them.

Staff Induction and Training

All City Care employees are formally inducted when they commence their employment. During the induction process, managers pay particular attention to ensuring that new employees are made fully aware of City Care's health, safety and environmental policies and procedures, and of the hazards they may encounter in their work.

New employees are asked to sign a statement that they have read and understood City Care's health, safety and environmental requirements. The same form of induction is given to temporary workers (whether on short term employment contracts or workers recruited from labour hire firms) and to subcontractors employed to assist City Care in any capacity.

The training needs of staff, including safety training, are also assessed as part of their induction and a training programme set up for them. This is reviewed whenever the safety requirements of their role or contracts change.

Health and safety training requirements are identified and reviewed in each employee's annual performance review. This ensures that training and qualifications (First Aid, SiteSafe, STMS, etc) are kept current and relevant to job (and client) requirements.

Plant, PPE, vehicles and equipment

All staff are required to test their plant and equipment daily or immediately before use if not used daily. We have robust processes and procedures to be followed in case of fault or emergency.

Appropriate PPE (personal protective equipment) must be worn at all times on site and when performing specific tasks. City Care has adopted the PPE standards employed by SCIRT across all of our field operations – staff must use mandatory hard hats, safety footwear, protective glasses and full coverage pants and shirts, with hearing protection and gloves as required.

Total recordable injury frequency rates (trifr)

Our intense focus on the critical area of health and safety has seen significant decreases in our Lost Time Injury (LTI) and severity rates. This has been enabled through the continual improvement of our systems and processes, reinforced through a 'cascading information' approach.

TRIFR June 2017


City care Health & safety in the media

In its May 2016 edition, NZ Construction News magazine featured a story on GM Health and Safety, John Ford, asking him how he has successfully inspired a change of H&S culture at City Care.

John's approach is all about effectively managing risk through the twin tenets of good leadership and getting the fundamentals right.

Read the NZCN story

John Ford1
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